Privacy Policy

1. Information We Collect

When you use our website or place a B2B order, we may collect the following types of information:

• Business Information: Company name, registered address, VAT number, company registration number
• Contact Information: Name, business email address, phone number of authorized representatives
• Address Information: Billing and shipping addresses (used for order fulfillment and business verification)
• Payment Information:
  • Bank account details for Bank Transfer (BACS/CHAPS/International Wire) — used solely for payment processing and refunds
  • We do not store full bank credentials; payments are verified through secure banking channels
• Order Information: Order history, product selections, quantities, and transaction details (stored securely)
• Technical Information: IP address, browser type, device information, cookies, and usage data
• Business Verification Data: Documentation provided to verify your business status (stored encrypted and deleted after verification unless required for legal compliance)

2. How We Use Your Information

Your information is used to:

• Process and fulfill your B2B orders, including business verification and global delivery via NEXSHIPA
• Verify bank transfer payments (BACS/CHAPS/International Wire) and process refunds securely
• Provide customer support and respond to inquiries about products, orders, or compliance
• Verify your business eligibility to purchase wholesale food products
• Improve our website, services, and user experience through anonymized analytics
• Send order updates, shipping notifications, and service-related communications (you may opt out of marketing emails at any time)
• Prevent fraud, ensure website security, and comply with legal obligations across jurisdictions
• Manage returns, refunds, and quality assurance processes

We do not use your purchase history for targeted advertising or share it with third-party marketing platforms — ever.

3. Bank Transfer Payment Privacy

MNSWHOLESALE accepts Bank Transfer (BACS/CHAPS/International Wire) for secure, compliant B2B transactions:

• Bank Details: Your bank account details are used solely for payment verification and refund processing
• Secure Processing: All bank transfers are processed through established banking channels with encryption
• Refund Security: Bank refunds are sent only to the original sending account or a verified alternate business account
• Transaction Records: Transaction IDs and references are stored securely for audit purposes only

4. Cookies & Tracking Technologies

MNSWHOLESALE uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, shopping cart, and secure checkout
• Preference Cookies: Remember your language, currency (£), and site preferences
• Analytics Cookies: Help us understand how visitors use our site (data is anonymized and aggregated)

You may disable cookies through your browser settings; however, some site features (like the shopping cart) may not function correctly.

Do Not Track: We respect browser "Do Not Track" signals and do not track your activity across third-party websites.

5. Data Sharing & Third Parties

We do not sell or rent your personal information. Data may be shared only with trusted third parties who assist us in providing our services:

• Payment Processors: Banking institutions for BACS/CHAPS/International Wire transfers (we do not store full bank credentials)
• Shipping Providers: NEXSHIPA and other logistics partners deliver your order globally; they receive only your business name, address, and generic order reference (no sensitive financial details)
• Business Verification Services: Verify your company status (data is encrypted and deleted after verification)
• IT & Hosting Providers: Maintain website security and performance (bound by strict confidentiality agreements and UK GDPR)
• Legal Authorities: Only when required by law, court order, or to protect our rights and safety

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data and bank transaction details:

• End-to-end encryption of sensitive data in transit (SSL/TLS) and at rest
• Regular security audits, penetration testing, and vulnerability assessments
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Secure deletion protocols for data no longer needed, including bank references
• Staff training on data protection, confidentiality, and food industry compliance
• Multi-factor authentication for admin financial handling

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, contact us immediately.

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:

To exercise any of these rights, contact us at sales@mnswholesale.net. We will respond within 30 days as required by law.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy:

• Order Data: Retained for 7 years to comply with UK tax and accounting regulations
• Business Verification Documents: Deleted immediately after verification unless required for legal compliance
• Bank Payment Records: Transaction IDs retained for audit purposes; bank details deleted after refund window closes
• Account Information: Retained while your account is active; deleted upon request or after 2 years of inactivity
• Marketing Preferences: Retained until you unsubscribe or request deletion
• Technical Logs: Anonymized analytics data retained for up to 26 months for service improvement

Some data may be retained longer if required by law, for legal claims, or for legitimate business interests (e.g., fraud prevention).

9. International Data Transfers

MNSWHOLESALE is based in the United Kingdom and delivers worldwide via NEXSHIPA. If we transfer your personal data outside the UK:

• We ensure appropriate safeguards are in place (e.g., UK ICO-approved Standard Contractual Clauses)
• We only transfer data to countries with adequate data protection laws or binding corporate rules
• We maintain records of all international data transfers as required by UK GDPR
• Bank transactions are processed through secure international banking networks; we adhere to all relevant financial privacy regulations

Note: We ship worldwide to verified businesses in jurisdictions where food imports are permitted. Customers are responsible for verifying their local import laws before ordering.

10. Children's Privacy

Our products are intended for registered businesses only. We do not knowingly collect personal information from minors.

• If you are under 18, please do not provide any personal information to us
• If we discover we have collected data from a minor, we will delete it immediately
• Parents or guardians who believe we have inadvertently collected a minor's data should contact us immediately

We employ business verification measures at checkout to help prevent unauthorized access to our B2B platform.

11. External Links

Our website may contain links to external websites (e.g., NEXSHIPA, lab testing partners, educational resources). We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

• Any changes will be posted on this page with an updated revision date
• Material changes will be communicated via email or website notice
• Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy, how your data or payments are handled, or wish to exercise your data rights, please contact us:

For data protection inquiries, you may also contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.